SUPPORT
Command Center Operations Center
Operates 24×7, committed to ITIL best practices
Central point of contact for customers (800) 506-7791 or support@cloudingenuity.com
The Command Center operate team will be responsible to ensure tickets and alerts are tackled quickly.
Utilizing our technical skills and knowledge, the operate team provides troubleshooting services
WE ENGAGE AND PARTNER WITH YOU UNTIL BUSINESS VALUE IS DELIVERED!
Technical Support Services
Responsible for providing technical expertise in analyzing and resolving customer technical issues.
Monitor and review vendor and industry web sites and news groups for vulnerabilities, patches and fixes which may apply to our customers
Troubleshoot problems / performance concerns
Administration and pro-active management of mission critical enterprise production environments for organizations that require applications and infrastructure to be always available and always secure.