SUPPORT

Command Center Operations Center Less

Command Center Operations Center

Operates 24×7, committed to ITIL best practices

Operates 24×7, committed to ITIL best practices

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  • Central point of contact for customers (800) 506-7791 or support@cloudingenuity.com

  • The Command Center operate team will be responsible to ensure tickets and alerts are tackled quickly.

  • Utilizing our technical skills and knowledge, the operate team provides troubleshooting services

  • Central point of contact for customers (800) 506-7791 or support@cloudingenuity.com

  • The Command Center operate team will be responsible to ensure tickets and alerts are tackled quickly.

  • Utilizing our technical skills and knowledge, the operate team provides troubleshooting services

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WE ENGAGE AND PARTNER WITH YOU UNTIL BUSINESS VALUE IS DELIVERED! 
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WE ENGAGE AND PARTNER WITH YOU UNTIL BUSINESS VALUE IS DELIVERED! 

Technical Support Services Less

Technical Support Services

  • Responsible for providing technical expertise in analyzing and resolving customer technical issues.

  • Monitor and review vendor and industry web sites and news groups for vulnerabilities, patches and fixes which may apply to our customers

  • Troubleshoot problems / performance concerns

  • Administration and pro-active management of mission critical enterprise production environments for organizations that require applications and infrastructure to be always available and always secure.

  • Responsible for providing technical expertise in analyzing and resolving customer technical issues.

  • Monitor and review vendor and industry web sites and news groups for vulnerabilities, patches and fixes which may apply to our customers

  • Troubleshoot problems / performance concerns

  • Administration and pro-active management of mission critical enterprise production environments for organizations that require applications and infrastructure to be always available and always secure.

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