Support

Command Center Operations Center

• Operates 24×7, committed to ITIL best practices
• Central point of contact for customers (800) 506-7791 or support@cloudingenuity.com
• The Command Center operate team will be responsible to ensure tickets and alerts are tackled quickly.
• Utilizing our technical skills and knowledge, the operate team provides troubleshooting services

WE ARE DESIGNED TO BE AN EXTENSION OF YOUR TEAM.

Technical Support Services


• Responsible for providing technical expertise in analyzing and resolving customer technical issues.
• Monitor and review vendor and industry web sites and news groups for vulnerabilities, patches and fixes which may apply to our customers
• Troubleshoot problems / performance concerns
• Administration and pro-active management of mission critical enterprise production environments for organizations that require applications and infrastructure to be always available and always secure.

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